Ok, so you've got an emergency that you can't solve by using the dmv website and you can't come in person -- try calling the phone number that is printed on your moving violations ticket: 718-488-5710.
Unfortunately, you need to go through busy dial tones and different menu options prior to getting to a human being. If you get a human, if they can't help you directly, they might transfer you to a direct line to talk to someone at the Bronx/Brooklyn/Manhattan/Queens/Staten Island Traffic Violations Bureau. Good luck! (The direct telephone numbers to each Traffic Violations Bureau are top secret, if motorist had them, it would force bureaucrats to answer phone calls, lol.)